We used Agoda last year and had no problems, make sure you double check the final pricing as the taxes aren't added on till the end and it reverts back to US dollars even if you have converted the room price to Aus. I did some comparisons this am for accommodation and the price was at least $10.00 dearer by the time I got to the final part of booking.
I like to complain on Agoda's bad customer service, their attitude is so rude though u not helpful at all while u face problem on their booking! please don't trust this website anymore. i had face an issue that when i arrived at the hotel, the hotel said don't have my name there, and double charge me again!!!
If you need to speak with an Agoda Customer Support Specialist,
you will need to provide your Booking ID, which can be found on your hotel voucher (sent via email).
+44 20 3027 7900 - Live Agent 24/7
(international charges will apply):
Is a ycs partner myself and are very happy for that, and just always use agoda when i travel, love that you save points you can use to get a cheaper stay…
Agoda are reliable booking agents but do read the small print about the cancellation policy as I did not get refund with one of their bookings which had no cancellation in v small print. There were very long threads in other forums who had same cancellation problems with Agoda.